Subscription and Billing

Upon installation of the Maxis Fibre Internet package, you will receive:

  • Residential Wi-Fi modem (1 unit)
  • Welcome kit
  • Unlimited Free call credit to any local fixed and mobile numbers for package RM189, RM219 & RM299
  • Unlimited Free calls to Maxis Fixed lines

A deposit of RM75 for Malaysians is waived. However, a RM500 deposit is required for non-Malaysians.

There is no upfront fee required. For now, standard installation fee of RM200 is waived until further notice.

The contract period for Maxis fibre internet package is 24 months.


The standard installation covers the connection (outside your home) from the nearest Fibre Distribution Panel to the Termination Box and the connection (inside your home) from the Termination Box to the Access Termination box. The installation provided is of standard specifications (over wall with clip or cable casing only). Should you require non-standard installation such as over the ceiling, underground ducts, concealed wiring and so on, the additional charges shall be borne by you (the customer).

A standard installation fee costs RM200. For now, the standard installation fee of RM200 is waived. Non-standard installation costs may incurred based on installation complexity or by customer’s request. Please refer below for the non-standard installation charges.

Drilling will depend on the structure of your premise. There will be potential drilling to connect the Maxis Fibre Internet service to your premise. The installer will advise you if drilling is required and you would need to agree on the drilling design and installation cost. Payment must be made to the installer once installation is completed.

There will be a penalty of RM200 if you notify to reschedule the installation appointment within 3 days from the installation date.

The installation process will take approximately 6 – 7 hours. You will receive a call from us within 7 days after registration to confirm the installation date & time.