Terms of Use

Effective Date: April 1, 2026

Welcome to our website (“Website”). These Terms of Use govern your access to and use of this Website and any related pages, forms, enquiries, online submissions, and services made available through it.

By accessing, browsing, or using this Website, you agree to be bound by these Terms of Use. If you do not agree with any part of these Terms of Use, you should stop using the Website immediately.

1. About This Website

This Website is operated for the purpose of providing information, handling enquiries, and facilitating requests or applications relating to internet, broadband, fibre, or related services, including services associated with Maxis where applicable.

Unless expressly stated otherwise, this Website is not the official corporate website of Maxis. Any reference to Maxis products, packages, promotions, or services on this Website is provided for general informational, promotional, or enquiry purposes only.

2. Acceptance of Terms

By using this Website, you confirm that you have read, understood, and accepted these Terms of Use, together with our Privacy Policy and any other policies posted on this Website.

We reserve the right to amend, update, modify, or replace these Terms of Use at any time without prior notice. Any revised version will be effective once published on this Website. Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.

3. Permitted Use

You may use this Website only for lawful purposes and in accordance with these Terms of Use. You agree to use this Website responsibly and not in any way that may damage, disable, overburden, interrupt, or impair the Website or interfere with any other party’s use of the Website.

You agree that you will not:

• use the Website for any unlawful, fraudulent, misleading, or malicious purpose;
• submit false, inaccurate, or incomplete information through any contact form, registration form, or enquiry form;
• attempt to gain unauthorised access to any part of the Website, server, database, or connected systems;
• introduce viruses, trojans, worms, malware, spyware, or any other harmful code or material;
• use the Website to distribute spam, unsolicited promotions, or mass communications;
• copy, scrape, reproduce, republish, or exploit the Website or its contents for commercial purposes without prior written consent;
• interfere with the security, performance, or functionality of the Website; or
• use the Website in any way that violates any applicable law, regulation, or third-party rights.

4. Information Submitted by You

If you submit any personal details, enquiry, application, or other information through this Website, you confirm that:

• the information provided is true, accurate, current, and complete to the best of your knowledge;
• you have the right to provide such information;
• you will update us if any relevant information changes; and
• your submission does not violate any law or the rights of any third party.

You understand that submission of an enquiry or application through this Website does not guarantee service approval, installation, availability, eligibility, or acceptance by Maxis or any service provider.

5. Product and Service Information

Any information on this Website relating to Maxis products or services, including package details, pricing, promotional offers, service areas, coverage, installation timelines, eligibility, and benefits, is provided for general reference only.

While we make reasonable efforts to keep such information updated, we do not guarantee that all information is always complete, accurate, current, or available at all times. Product availability, promotional terms, final pricing, technical feasibility, and service approval remain subject to:

• official confirmation by Maxis;
• availability in your area;
• installation and technical assessment;
• applicable service terms and conditions; and
• any updates made by Maxis from time to time.

In the event of any discrepancy, the official information, terms, and decisions issued by Maxis shall prevail.

6. Third-Party Links and External Websites

This Website may include links to external or third-party websites, including official Maxis websites or other service-related platforms. These links are provided for convenience and reference only.

We do not own, operate, or control such third-party websites and are not responsible for:

• their content;
• their availability;
• their terms and conditions;
• their privacy practices; or
• any transactions, losses, or damages arising from your use of them.

Your use of any third-party website is entirely at your own risk and subject to the terms and policies of that website.

7. Intellectual Property

All content on this Website, including but not limited to text, layout, design, graphics, icons, images, logos, forms, buttons, downloads, and other materials, is owned by us, licensed to us, or otherwise used with permission, unless stated otherwise.

You may view and use the Website for personal, non-commercial, and lawful purposes only. You may not, without our prior written consent:

• reproduce,
• copy,
• modify,
• distribute,
• republish,
• upload,
• transmit,
• display,
• sell, or
• exploit

any part of this Website or its content for commercial or public use.

Any trademarks, trade names, service marks, logos, or brand references belonging to Maxis or any other third party remain the property of their respective owners. Their appearance on this Website does not mean that any ownership rights are transferred to you.

8. No Official Representation

Unless expressly stated, this Website does not claim to be the official website of Maxis. References to Maxis are made only in connection with marketing support, customer enquiry handling, application assistance, referral activity, service information, or related business activities.

Nothing on this Website shall be interpreted as:

• creating any partnership, agency, or joint venture unless specifically stated;
• replacing any official Maxis agreement or contract;
• guaranteeing approval for any Maxis application or installation; or
• overriding any official Maxis service terms, pricing, or policies.

9. Disclaimer

This Website and all content, information, tools, forms, and materials made available through it are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not make any express or implied warranties, representations, or guarantees regarding:

• the accuracy, completeness, reliability, suitability, or timeliness of the Website content;
• the availability, accessibility, security, or uninterrupted operation of the Website;
• the absence of errors, bugs, viruses, or harmful components;
• the suitability of any product or service for your specific needs; or
• the outcome of any enquiry, application, or service request submitted through the Website.

You use this Website at your own risk.

10. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, special, punitive, or consequential loss or damage arising out of or in connection with:

• your use of or inability to use this Website;
• any delay, interruption, or unavailability of the Website;
• any inaccuracies or omissions in the Website content;
• any reliance placed on information published on the Website;
• any third-party website linked from this Website;
• any unauthorised access to or misuse of your information; or
• any service application, installation, rejection, delay, suspension, or termination by Maxis or any other service provider.

This limitation applies whether the claim is based on contract, tort, negligence, strict liability, or any other legal basis, even if we have been advised of the possibility of such loss or damage.

11. Indemnity

You agree to indemnify, defend, and hold us harmless from and against any claims, actions, liabilities, losses, damages, costs, and expenses (including legal fees) arising from or related to:

• your use or misuse of the Website;
• your breach of these Terms of Use;
• your violation of any applicable law or regulation; or
• your infringement of any rights of any third party.

12. Privacy

Your use of this Website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

By using this Website and submitting your information, you agree to the collection and processing of your personal data in accordance with our Privacy Policy.

Where relevant, official Maxis privacy practices and notices may also apply when your enquiry or application is submitted to or processed by Maxis.

13. Suspension or Termination

We reserve the right, at our sole discretion and without prior notice, to restrict, suspend, or terminate your access to this Website or any part of it if we believe that:

• you have breached these Terms of Use;
• you are using the Website unlawfully or improperly;
• your actions may harm us, other users, Maxis, or any third party; or
• such action is necessary for operational, legal, or security reasons.

We shall not be liable for any loss or damage arising from such restriction, suspension, or termination.

14. Changes to Website

We may, at any time and without prior notice:

• modify, suspend, or discontinue any part of the Website;
• update or remove any content;
• change available forms, features, or functions; or
• restrict access to certain parts of the Website.

We are not liable if any part of the Website becomes unavailable at any time or for any period.

15. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising out of or in connection with these Terms of Use or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Malaysia.

16. Severability

If any provision of these Terms of Use is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

17. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices published on this Website, constitute the entire agreement between you and us in relation to your use of this Website.

18. Contact Us

If you have any questions regarding these Terms of Use, please contact us through the contact details provided on this Website.