At maxis-fibre.net.my, we are committed to protecting your personal data in accordance with applicable laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, and protect your information.
1. Consent
By submitting your information through our website or contacting us via WhatsApp or other channels, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.
2. Information We Collect
We may collect the following personal data:
- Name
- Contact number (Phone / WhatsApp)
- Email address (if provided)
- Installation address / service location
- Any information submitted through forms or WhatsApp enquiries
We may also automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
3. How We Use Your Information
Your information may be used for:
- Processing your fibre broadband enquiry or application
- Contacting you via phone call, WhatsApp, or email
- Checking service coverage
- Assisting with registration and installation
- Providing service updates and follow-ups
- Marketing, promotions, and remarketing purposes
4. Sharing of Information
Your personal data may be shared with:
- Maxis Fibre and related service providers
- Authorised agents, partners, or sales teams involved in processing your application
We do not sell or rent your personal data to third parties.
5. WhatsApp & Communication
When you contact us via WhatsApp:
- Your information may be handled by our internal team or authorised agents
- Conversations may be recorded for service and training purposes
- Your data will be used to assist with enquiries, registration, and follow-ups
6. Cookies & Tracking Technologies
Our website may use:
- Cookies
- Google Analytics
- Meta (Facebook) Pixel
These technologies help us:
- Analyse website traffic
- Improve user experience
- Deliver targeted advertisements
You may disable cookies through your browser settings.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil the purposes stated above
- Comply with legal or regulatory requirements
8. Data Protection
We take reasonable measures to protect your personal data from:
- Unauthorised access
- Misuse or disclosure
- Loss or alteration
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party platforms (e.g. WhatsApp, Maxis official website).
We are not responsible for the privacy practices of these external sites.
10. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
Please contact us for any requests.
11. Independent Reseller Notice
maxis-fibre.net.my is an authorised partner/reseller and is not the official Maxis website. All applications are subject to approval by the respective service provider.
12. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be published on this page.
13. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Website: https://maxis-fibre.net.my
WhatsApp: https://regmaxishomefibre.wasap.my